Privacy Policy

Privacy Policy DOESS
Last updated: 1/1/2025

DOESS respects your privacy and processes personal data in accordance with the General Data Protection Regulation (GDPR). By using our website or placing an order, you accept this privacy policy.

  1. Collection of Personal Data
    We collect and process personal data only for legitimate purposes.
    Data we collect:
  • When placing an order:
    • Name and contact details (first name, last name, address, email, phone number)
    • Business details (for B2B: company name, VAT number)
    • Payment information (only anonymized or through an external payment provider)
  • When using the website:
    • IP address
    • Location data (if explicitly permitted)
    • Technical data (browser, device)
    • Click behavior and pages visited
  • When contacting through forms:
    • Data you voluntarily provide through contact forms or emails.
  1. Purpose of Data Processing
    Your personal data will only be processed for the following purposes:
  • Execution of agreements: To process, ship, and communicate regarding orders.
  • Compliance with legal obligations: Such as tax laws and invoicing requirements.
  • Protection of legitimate interests: Fraud prevention, account security, and optimization of our services.
  • With your explicit consent: For marketing communication and newsletters.

Note: Data voluntarily provided (such as comments or additional requests) is the customer’s responsibility. We cannot be held liable for incorrect or incomplete data.

  1. Retention Periods
    We do not retain personal data longer than necessary:
  • Order data: 7 years (for tax obligations).
  • Customer accounts: Until account termination or up to 2 years after the last activity.
  • Marketing data: Until unsubscribed or consent is withdrawn.

After the retention periods, data will be permanently deleted or anonymized.

  1. Sharing Data with Third Parties
    We only share your data with trusted partners and only if necessary:
  • Payment processors: For secure payment processing (e.g., Mollie, PayPal).
  • Logistics providers: For order delivery.
  • IT service providers: For hosting, security, and maintenance of our website.
  • Government authorities: Only when legally required.

Note: We remain responsible for this data and have signed data processing agreements to protect your privacy. Third parties are obligated to treat your data confidentially.

  1. Cookies and Tracking
    We use cookies and similar technologies to improve our website.
    Types of cookies we use:
  • Essential cookies: For basic functions such as login and shopping cart management.
  • Analytical cookies: To analyze and optimize visitor behavior.
  • Marketing cookies: For personalized ads, only with your consent.

Risk mitigation:
We explicitly request consent for non-essential cookies and offer the option to manage cookies. This prevents unintended violations of your privacy rights.

  1. Your Rights and Limitations
    You have the following rights regarding your personal data:
  • Right to access: Access the data we have about you.
  • Right to rectification: Correct inaccurate data.
  • Right to erasure: Request deletion of data, unless it conflicts with legal obligations.
  • Right to restriction: Limit processing in specific situations.
  • Right to object: To the use of your data for direct marketing or legitimate interests.
  • Right to data portability: Request a copy for your own use.

Exceptions to liability:
We reserve the right to refuse requests that are unreasonable, excessive, or technically unfeasible.

Contact for requests:
Send an email to doesscontact@gmail.com with a clear explanation of your request. We will respond within 30 days.

  1. Data Security
    We take extensive measures to protect your data:
  • Use of encrypted connections (SSL).
  • Regular security updates for our website and systems.
  • Access to data is limited to authorized personnel.

Limitation of liability:
While we take all measures to protect data, we cannot be held liable for data breaches caused by third parties beyond our control (e.g., hackers or breaches at partners).

  1. Changes to this Policy
    We reserve the right to amend this privacy policy. We recommend checking it regularly for updates.
  2. Contact
    DOESS
    Email: doesscontact@gmail.com
    Phone: +31 639024782
    Address: Vincent van Goghsingel 8, The Netherlands

Additions for Risk Mitigation

  • Disclaimer: "Use of our website and services is at your own risk. We cannot be held liable for damage or loss resulting from technical failures, misuse by third parties, or incorrect use of our services."
  • Indemnification: "Customers are responsible for providing correct and complete data. Incorrect or incomplete data may result in service refusal."