Privacy Policy — DOESS
Last updated: 2026

DOESS respects your privacy. This policy explains how we collect, use, and protect your personal data, and applies to visitors and customers worldwide — including specific rights for residents of the European Economic Area (EEA), UK, and certain U.S. states, as described below.

Data We Collect

When placing an order:

  • Name and contact details (first name, last name, address, email, phone number)
  • Business details (for B2B: company name, VAT/tax ID)
  • Payment information (processed by our payment providers; we do not store full card details)

When using the website:

  • IP address
  • Location data (only with your permission)
  • Technical data (browser, device)
  • Click behavior and pages visited

When contacting us:

  • Data you voluntarily provide through contact forms or emails

Why We Process Your Data

  • To fulfill and ship your order and communicate with you about it
  • To comply with legal obligations (e.g., tax and invoicing requirements)
  • To prevent fraud, secure your account, and improve our services
  • With your consent, for marketing communications and newsletters, and for personalized advertising (see Cookies section below)

You are responsible for the accuracy of data you provide us voluntarily (e.g., in comments or special requests).

How Long We Keep Your Data

  • Order records: up to 7 years, in line with applicable tax recordkeeping requirements
  • Customer accounts: until deletion is requested, or up to 2 years of inactivity
  • Marketing data: until you unsubscribe or withdraw consent

Sharing Your Data
We only share your data with trusted partners, and only as needed:

  • Payment processors, to handle your payment securely
  • Logistics providers, to deliver your order
  • IT/hosting providers, to run and secure our website
  • Advertising partners (including Meta and Google), to run and measure our advertising — only where you have consented to marketing/advertising cookies, or as permitted by applicable law, subject to your opt-out rights below
  • Government authorities, only when legally required

We remain responsible for your data and have data processing agreements in place with our partners.

Cookies and Tracking

  • Essential cookies: required for core functions like login and your shopping cart
  • Analytics cookies: help us understand how visitors use the site
  • Marketing/advertising cookies: used to run and personalize our Meta and Google ads — active by default only where permitted by law, and always subject to your consent or opt-out rights below

You can manage your cookie preferences at any time via [cookie settings link].

Your Privacy Choices
Because we use advertising partners like Meta and Google, using cookies for personalized advertising may be considered "selling" or "sharing" your data under California and certain other U.S. state privacy laws. You can opt out of this at any time via our [Do Not Sell or Share My Personal Information link].

Your Rights

If you are located in the EEA, UK, or Switzerland, the GDPR gives you the right to:

  • Access the data we hold about you
  • Correct inaccurate data
  • Request deletion, where legally possible
  • Restrict or object to certain processing
  • Receive a copy of your data (data portability)

If you are a resident of California, Colorado, Connecticut, Virginia, or another U.S. state with a comprehensive privacy law, you have similar rights, including the right to:

  • Know what personal data we've collected about you
  • Request deletion or correction of your data
  • Opt out of the sale or sharing of your data for targeted advertising
  • Not be discriminated against for exercising these rights

To exercise any of these rights, email doesscontact@gmail.com. We will respond within 30 days (or the timeframe required by applicable law).

We may decline requests that are unreasonable, excessive, or not technically feasible.

Marketing Emails
If you sign up for our newsletter, every email will include our business address and a clear way to unsubscribe, in line with U.S. CAN-SPAM requirements and applicable EU rules. You can unsubscribe at any time.

Data Security
We use encrypted connections (SSL), keep our systems updated, and limit data access to authorized personnel. No online system is 100% secure — while we take reasonable measures to protect your data, we can't guarantee absolute security against breaches caused by third parties beyond our reasonable control.

Changes to This Policy
We may update this policy from time to time. We recommend checking back periodically.

Contact
DOESS
Email: doesscontact@gmail.com
Phone: +31 639024782
Address: Stationsweg 110, 2182 BD Hillegom, The Netherlands