Terms & Conditions

Article 1: Definitions In these terms and conditions, the following terms are defined as: 1.1 Supplier: FRSM, registered with the Chamber of Commerce under number 78281237. 1.2 Customer: the natural person or legal entity entering into an agreement with the supplier. 1.3 Business Customer: a customer acting in the exercise of a profession or business. 1.4 Agreement: any agreement between the supplier and the customer.

Article 2: Applicability 2.1 These terms and conditions apply to all offers, quotations, agreements, and deliveries by FRSM. 2.2 Deviations from these terms and conditions are only valid if agreed upon in writing. 2.3 In the event of a conflict between these terms and specific agreements, the specific agreements take precedence.

Article 3: Offers and Quotations 3.1 All offers and quotations are non-binding and valid for 14 days, unless otherwise stated. 3.2 FRSM reserves the right to refuse orders without providing a reason.

Article 4: Prices 4.1 All prices are exclusive of VAT and any other government-imposed levies, unless otherwise indicated. 4.2 Prices exclude transport and packaging costs unless otherwise agreed. 4.3 For international customers, additional costs such as import duties and customs fees may apply.

Article 5: Payment 5.1 Payment must be made within 14 days of the invoice date unless otherwise agreed in writing. 5.2 In the event of late payment, the customer is in default by operation of law, and statutory (commercial) interest will be charged. 5.3 Any collection costs are at the expense of the customer.

Article 6: Delivery 6.1 Delivery takes place according to the agreed Incoterm. 6.2 The risk of loss or damage to the products transfers to the customer at the time of delivery. 6.3 FRSM is not responsible for delays caused by third parties, such as carriers or customs services.

Article 7: Returns (B2C) 7.1 Consumers have the right to cancel the agreement without providing any reason within 14 days of receiving the products (right of withdrawal). 7.2 To exercise the right of withdrawal, the consumer may use the withdrawal form available on FRSM's website. 7.3 Return shipping costs are borne by the consumer unless otherwise agreed. 7.4 Exceptions to the right of withdrawal apply to custom-made or perishable products.

Article 8: Returns (B2B) 8.1 Business customers can only return products after obtaining written approval from FRSM and under the conditions specified in Article 14.

Article 9: Retention of Title 9.1 All products remain the property of FRSM until full payment, including any additional costs, has been made. 9.2 The business customer may not resell or use the products as collateral until full payment has been made.

Article 10: Warranty 10.1 Consumers are entitled to a warranty in accordance with statutory provisions. 10.2 For business customers, the limitations specified in Article 16 apply. 10.3 Warranty claims are excluded if: a. The products have been used or installed incorrectly. b. The products have been modified or altered by the customer. c. Damage has occurred due to external factors such as moisture, heat, or insufficient maintenance.

Article 11: Liability 11.1 FRSM's liability is limited to the amount of the relevant invoice. 11.2 FRSM is not liable for indirect damage, such as loss of profit or business interruption.

Article 12: Privacy and GDPR 12.1 FRSM processes customer data in accordance with its privacy policy, available on the website. 12.2 Customer data will not be shared with third parties unless necessary for the performance of the agreement.

Article 13: Indemnification by Business Customers 13.1 Business customers indemnify FRSM against all third-party claims arising from the use of products supplied by FRSM.

Article 14: Return Restrictions for Business Customers 14.1 Returns by business customers are only accepted with prior written approval from FRSM. 14.2 Return requests must be submitted in writing within 7 days of delivery and will only be processed if the products are unused, undamaged, and returned in their original packaging. 14.3 Return shipping costs, including transport and insurance, are fully borne by the business customer.

Article 15: Governing Law and Disputes 15.1 All agreements are exclusively governed by Dutch law. 15.2 Disputes are preferably resolved through arbitration or mediation. 15.3 For international disputes, Dutch will be used as the working language in arbitration proceedings.

Additional B2B Agreement
For business customers, an additional B2B agreement may be required depending on the nature of the order or partnership. This agreement outlines specific terms regarding delivery, payment, warranty, and liability applicable to business transactions. Business customers will be informed if this applies to them and can request a copy of the agreement. For more information, please contact us

Disclaimer: By placing an order on this website, the customer agrees to be bound by these terms and conditions. It is the customer's responsibility to read and understand these terms prior to making a purchase.