FAQ
Frequently Asked Questions (FAQs)
1. What products do you sell?
DOESS Delivers Premium Bathroom And Kitchen Accessories With Refined Quality Because We Believe Luxury Accessories Make All The Difference In Elevating Your Interior Space.
Transform Your Space Today—Order NOW and Experience The DOESS Difference.
2. How do I place an order?
To place an order, simply browse our product categories, select the items you want, and proceed to checkout. You can pay securely via your preferred payment method, and once your order is confirmed, you will receive a tracking number to follow your shipment.
3. Do you offer international shipping?
Yes, we offer international shipping to many countries. The shipping costs and delivery times vary depending on your location. Please check the shipping options available during checkout.
4. How long will it take to receive my order?
Delivery times may vary per product. Delivery usually takes 3-5 business days. For products that are low on stock, it may take 7-14 business days. You will receive an email with a tracking number once your order ships.
5. Can I cancel or modify my order?
Once an order is placed, we aim to process it as quickly as possible. If you need to cancel or modify your order, please contact us immediately. We cannot guarantee changes or cancellations once the order has been processed and shipped.
6. What is your return policy?
B2C: You can return items within 30 days of receiving your order if the products are unused and in their original condition. For more details, visit our return policy page.
B2B: Returns are accepted within 14 days for bulk orders if items are unused and in resellable condition. Custom products are non-returnable. Please refer to our return policy for more information.
7. My order arrived damaged or defective. What should I do?
If your order arrives damaged or defective, please contact us within 7 days of receiving the product. We will arrange a replacement or refund, including return shipping costs. Send an email to doesscontact@gmail.com with pictures of the damage or defect, and we will assist you right away.
8. How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment on the carrier’s website.
9. Do you offer discounts for bulk or B2B purchases?
Yes, we offer special pricing for businesses or bulk orders. Please contact us at doesscontact@gmail.com with your order details, and we will provide a custom quote based on your needs.
10. Are your products eco-friendly?
We are committed to sustainability and strive to offer products that are environmentally friendly. Many of our products are made from recyclable or sustainable materials. For more details about specific products, please refer to the product description on our website.
11. Can I request custom products?
We offer customized products for bulk or business orders. If you need specific modifications, please contact us with your request, and we’ll work with you to create a custom solution.
12. How do I create a wholesale or B2B account?
To set up a wholesale or B2B account, please visit our B2B registration page and fill out the required information. Once approved, you will receive special pricing and access to bulk ordering options.