Return Policy

DOESS Return Policy – B2C (Business-to-Consumer)

At DOESS, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a return policy based on the following terms:

1. Return Window

  • You can return items within 30 days from the date of delivery.
  • After 30 days, returns will not be accepted.

2. Return Condition

  • To qualify for a return, the item must be in its original, unused condition, with all tags, packaging, and labels intact.
  • We do not accept returns on items that have been damaged.

3. Return Process

  • To initiate a return, please contact our customer service team at [your contact email] with your order number and details about the return.
  • We will provide you with a return shipping label for eligible returns. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
  • Refunds will be processed within 7-10 business days after receiving the returned item.

4. Non-Returnable Items

  • Customized or personalized items.
  • Products that are perishable or have been used (e.g., opened packs of accessories).

5. Refunds

  • Once the return is approved and processed, a refund will be issued to your original payment method.
  • Shipping costs are non-refundable, unless the return is due to a fault of DOESS (e.g., incorrect or damaged items).

6. Defective or Damaged Products

  • If your item arrives damaged or defective, please notify us within 7 days of receiving the product. We will offer a full refund or replacement, including shipping costs.

DOESS Return Policy – B2B (Business-to-Business)

Our B2B return policy is designed for businesses purchasing products in bulk. We understand the importance of efficiency and clarity in these transactions. Please review our return terms:

1. Return Window

  • B2B returns are only accepted within 14 days of delivery.
  • After 14 days, returns will not be accepted unless agreed upon in writing prior to the order shipment.

2. Return Conditions

  • Returns will only be accepted for items that are unused, undamaged, and unopened.
  • Products must be in their original packaging and resellable condition.

3. Return Process

  • To initiate a return, please contact our customer service at [your contact email] with your order number and reason for return.
  • All return shipping fees are the responsibility of the buyer unless the return is due to a defect or shipping error.
  • Products must be returned to the location specified by DOESS within 14 days of the approval of the return request.
  • For bulk orders or large shipments, returns may require approval on a case-by-case basis.

4. Refunds

  • Refunds will be processed within 14 business days after the returned items are received and inspected.
  • Refunds will be issued to the original payment method, minus any shipping fees, unless the return is due to a mistake on our part.

5. Non-Returnable Items

  • Custom orders or personalized products.
  • Products that have been altered, used, or are not in resellable condition.

6. Defective or Damaged Products

  • If an order is received with defective or damaged items, the buyer must report the issue within 7 days of receiving the goods. We will replace or refund the affected items, including shipping costs.

Important Notes for Both Policies:

  • International Returns: For international orders, the buyer is responsible for all return shipping costs and customs fees.

By making a purchase with DOESS, you agree to abide by these return policies.