Return Policy

DOESS Return Policy

At DOESS, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a return policy based on the following terms:

1. Return Window

You can return items within 30 days from the date of delivery.
After 30 days, returns will not be accepted.

2. Return Condition

To qualify for a return, the item must be in its original, unused condition, with all tags, packaging, and labels intact.
We do not accept returns on items that have been damaged.

3. Return Process

To initiate a return, please contact our customer service team at [your contact email] with your order number and details about the return.
We will provide you with a return shipping label for eligible returns. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refunds will be processed within 7-10 business days after receiving the returned item.

4. Non-Returnable Items

Customized or personalized items.
Products that are perishable or have been used (e.g., opened packs of accessories).

5. Refunds

Once the return is approved and processed, a refund will be issued to your original payment method.
Shipping costs are non-refundable, unless the return is due to a fault of DOESS (e.g., incorrect or damaged items).

6. Defective or Damaged Products

If your item arrives damaged or defective, please notify us within 7 days of receiving the product. We will offer a full refund or replacement, including shipping costs.

DOESS Return Policy – B2B (Business-to-Business)

Our B2B return policy is designed for businesses purchasing products in bulk. We understand the importance of efficiency and clarity in these transactions. Please review our return terms:

1. Return Window

B2B returns are only accepted within 14 days of delivery.
After 14 days, returns will not be accepted unless agreed upon in writing prior to the order shipment.

2. Return Conditions

Returns will only be accepted for items that are unused, undamaged, and unopened.
Products must be in their original packaging and resellable condition.

3. Return Process

To initiate a return, please contact our customer service at [your contact email] with your order number and reason for return.
All return shipping fees are the responsibility of the buyer unless the return is due to a defect or shipping error.
Products must be returned to the location specified by DOESS within 14 days of the approval of the return request.
For bulk orders or large shipments, returns may require approval on a case-by-case basis.

4. Refunds

Refunds will be processed within 14 business days after the returned items are received and inspected.
Refunds will be issued to the original payment method, minus any shipping fees, unless the return is due to a mistake on our part.

5. Non-Returnable Items

Custom orders or personalized products.
Products that have been altered, used, or are not in resellable condition.

6. Defective or Damaged Products

If an order is received with defective or damaged items, the buyer must report the issue within 7 days of receiving the goods. We will replace or refund the affected items, including shipping costs.

Important Notes for Both Policies:

International Returns: For international orders, the buyer is responsible for all return shipping costs and customs fees.

By making a purchase with DOESS, you agree to abide by these return policies.