DOESS Return & Exchange Policy
At DOESS, we want you to be completely happy with your purchase. Here's how returns and exchanges work.
1. 30-Day Return Window
You may return most items within 30 days of the delivery date for a full refund, provided the item is unused, undamaged, and in its original packaging with all original parts and labels. This 30-day window is a service we choose to offer — it is not required by law — and it does not affect your right to a repair, replacement, or refund if an item is genuinely defective (see Section 5).
2. How to Start a Return
Email teamdoess@gmail.com with your order number and the reason for your return before day 30. We'll confirm your return and send you shipping instructions.
3. Return Shipping
Because DOESS ships internationally and does not currently operate a U.S. warehouse, returned items are sent back to our facility in the Netherlands.
- If you're returning an item for a reason other than a defect (for example, you changed your mind), return shipping is your responsibility.
- If your item arrived damaged, defective, or incorrect, we cover all return shipping costs (see Section 5).
Please allow extra time for international return shipping and refund processing.
4. Refunds
Once we receive and inspect your return, we'll issue your refund to your original payment method within 10 business days. Original shipping costs are non-refundable unless the return is due to our error. We may request proof of shipment before processing your refund if the package hasn't yet arrived.
5. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or wrong, contact us within 7 days of delivery at teamdoess@gmail.com with your order number and photos of the issue. We'll offer a free replacement, repair, or full refund — and cover all shipping costs. You won't be asked to pay for return shipping in this case.
6. Items That Can't Be Returned
Custom or personalized items are final sale unless defective. We'll always note on the product page if an item is final sale.
7. Warranty
[Only include if you make a warranty claim elsewhere on your site — let me know and I'll draft this section; U.S. written warranties are regulated under the Magnuson-Moss Warranty Act and need specific language.]
8. Questions
If you have any concerns about how your return was handled, contact us at teamdoess@gmail.com. We aim to respond within [X] business days. You may also contact your state consumer protection office or the FTC (reportfraud.ftc.gov) at any time.
Business (Wholesale) Orders
- Returns for business orders are accepted within 14 days of delivery, subject to prior written approval.
- Items must be unused, unopened, and in resaleable condition.
- Return shipping is the buyer's responsibility, unless the return is due to a defect or DOESS error.
- Refunds are issued within 14 business days of receiving and inspecting the returned goods, minus original shipping costs (unless due to our error).
- Custom, bulk, or made-to-order items cannot be returned unless defective.
- Damaged or defective items must be reported within 7 days of receipt at teamdoess@gmail.com; DOESS will replace or refund the affected items, including all shipping costs.